Privacy policy

I. PURPOSE AND SCOPE OF DATA COLLECTION

Data collection on the website includes: full name, email, phone, customer address. This is the information that we need members to provide mandatory when sending information for advice or wanting to buy products and for us to contact and confirm with customers on the website to ensure consumer rights.
Members will be responsible for the security and storage of all service usage activities under the information your provide and your email boxes. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security violations, or retention of registration names and passwords by third parties in order to take appropriate measures.

II. SCOPE OF INFORMATION USE

We use the information members provide to:

• Contact to confirm orders and deliver goods to members upon receiving requests from members;
• Provide product information to customers if requested by the customer;
• Send marketing and promotional emails about goods sold by us;
• Send notifications about activities on the website;
• Communicate and resolve with users in special cases;
• Do not use users' personal information other than for confirmation and contact related to transactions;
• When there is a request from a judicial agency including: Procuracy, court, police agency to investigate related to certain law violations of the customer.

III. INFORMATION STORAGE PERIOD

Members' personal data will be stored until the administrator requests cancellation. In all cases, member personal information will be kept confidential on our server.

IV. PERSONS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO PERSONAL INFORMATION

Personal information on the website is accessible by:

– Website administration board

– Customers own their personal information

– Competent Vietnamese Law agencies

– Partners that operate in connection with your transaction, such as carriers.

V. ADDRESS OF THE COMPANY THAT COLLECTS AND MANAGES PERSONAL INFORMATION

Solar System Vietnam Company Limited

Address: 1st Floor, 81-83 Nguyen Huu Cau Street, Tan Dinh Ward, District 1, Ho Chi Minh City, Vietnam

Hotline: +84 (0) 28 3535 5671

Email: info.coccinella.ssv@gmail.com

VI. MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA

Members have the right to self-check, update, adjust or cancel their personal information by contacting the website administration board to do this.
Members have the right to submit complaints about information security content, please contact the website administration board. When receiving these feedback, we will confirm the information. In case the member's feedback is correct, depending on the level, we will take timely measures.

VII. MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS

When you discover your personal information is being used for the wrong purpose or scope, customers send a complaint email to email info.coccinella.ssv@gmail.com or call +84 (0) 28 3535 5671 to complain and provide evidence related to the incident to the website administration board. Our website administration board commits to respond immediately or at the latest within 24 working hours from the time of receiving the complaint.